Q: What skin types are your products suitable for?
A: Our exosome skin boosters are formulated for all skin types, including sensitive skin. Each product page lists the key ingredients and intended use so you can choose the best fit. If you're unsure, feel free to contact us for a recommendation.
Q: How should I store the products?
A: Products should be stored in a cool, dry place away from direct sunlight. Refrigeration is recommended for opened vials. Always check the individual product label for specific storage instructions.
Q: Are your products safe for use after aesthetic procedures?
A: Many of our skin boosters are designed to support post-procedure skin recovery. However, we recommend consulting your treating physician before use following any medical or aesthetic treatment.
Q: Are your products cruelty-free?
A: Yes. None of our products are tested on animals.
Q: What is the difference between the exosome ampoule (No.1) and the solvent ampoule (No.2)?
A: The No.1 ampoule contains the active freeze-dried ingredients (exosomes, NAD+, PDRN, etc.) in concentrated form. The No.2 solvent ampoule dissolves and activates the freeze-dried contents before application. Both must be combined before use for full efficacy.
Q: Can I use multiple products together?
A: Yes, our products can generally be used as part of a broader skincare routine. For specific compatibility questions between products, please contact our team.
Q: Do you offer samples before I place a full order?
A: Sample availability depends on the product and order context. Please contact us directly to discuss sample requests, especially for bulk or business orders.
Q: How long does one set last?
A: This depends on the product and frequency of use. Each product page specifies the number of sessions or applications per set. For most of our booster sets, one box contains enough for a full treatment course.
Q: Are your products registered or certified?
A: Our products are manufactured in Korea under strict quality control standards. For specific certification or regulatory documentation required for import in your country, please contact us before ordering.
Q: Can I place an order on behalf of a clinic or business?
A: Yes. We welcome professional and institutional buyers. Please visit our Business Cooperation page or contact us directly for bulk pricing, documentation, and wholesale arrangements.
Q: My tracking number shows no updates. What should I do?
A: International tracking via EMS can sometimes take 24–48 hours to update after dispatch. If your tracking shows no movement after 5 business days, please contact us with your order number and we will follow up with the courier on your behalf.
Q: What if my package arrives damaged?
A: Please photograph the damaged packaging and contents immediately upon receipt and send us the images along with your order number. We will assess the situation and advise on next steps. Note that our general policy does not cover returns, but damage during transit is treated on a case-by-case basis.
Q: Can I change my shipping address after placing an order?
A: Address changes can only be accommodated before the order is dispatched. Please contact us as soon as possible if you need to make a change. Once shipped, we are unable to redirect the package.
Q: Do you ship to all countries?
A: We ship to most countries worldwide via EMS. However, some destinations may have restrictions on importing cosmetic or medical-grade skincare products. Please check your local import regulations before ordering. We cannot be held responsible for packages refused or held at customs.
Q: How can I stay updated on new products and promotions?
A: Follow us on Instagram @mediexoshop or contact us to be added to our business newsletter. We regularly update our product range and occasionally offer preferential pricing for loyal customers and partners.
