Q: Do you ship to my country?
We ship to most countries worldwide. Contact us if you're unsure.
Q: Can I change my delivery address after ordering?
Address changes are only possible before dispatch. Contact us immediately if needed.
Q: What if my package is delayed?
Delays can occur due to customs or high courier volume. If your package hasn't arrived within 20 business days, contact us.
Q: What if my package is held at customs?
Customs clearance is the buyer's responsibility. We cannot be held liable for packages held, returned, or rejected by customs authorities.
Q: Do you offer express shipping?
We currently ship via EMS as standard. For urgent orders, contact us before placing your order to discuss options.
